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Privacy & Security

At Wrentham Cooperative Bank, we know how important your privacy is to you. We are committed to safeguarding your non-public personal information and keeping your financial affairs confidential. We respect your right to privacy. When you provide us with information about yourself, we understand that you fully expect that this information will be used for its intended purpose only, and will remain safe and confidential. Our Privacy Disclosure covers the circumstances in which we will collect, store and use information you provide to us.

Additional Privacy Policies for our Web Site

When you visit our web site, we may collect and store non-identifying information such as the name of the domain from which you access the internet, the date and time, IP address, and country.

If you send us an e-mail, we may enter the information into our electronic database. You may also be contacted by us for additional information.

We ask that you do not send confidential information to us via e-mail. E-mail is not necessarily secure against interception. If your communication is very sensitive or includes personal information such as account numbers or a social security number, you should call us or send it by regular mail.

If you have any questions concerning our privacy policy, please contact our Compliance Officer at (508) 384-6101.

 

Customer Resources

♦ EQUIFAX Cybersecurity Incident:

On September 7, 2017, EQUIFAX, Inc. reported that their computer systems had been attacked in a cybersecurity breach by unknown hackers, resulting in an estimated 143 million U.S. consumer files being compromised.  (https://www.equifaxsecurity2017.com/consumer-notice/).  EQUIFAX reported that the compromised data included names, social security numbers, dates of birth, addresses, and in some instances, driver's license and credit card information. 

Based on the number of files affected, we believe that most adult consumers' credit information may have been compromised by this breach.  EQUIFAX is offering a package of complimentary identity theft and credit monitoring protection for all affected consumers.  Please use the link below as soon as possible to determine if your information may have been impacted by this breach:

https://www.equifaxsecurity2017.com

If you are not already enrolled in a credit monitoring service, please consider this complimentary service from EQUIFAX as a potential layer of protection against identity theft as a result of this cybersecurity breach. 

If you have any questions or concerns after you have reviewed the available information, please contact us at (508) 384-6101.

Additional Information Resources:

Consumer Financial Protection Bureau

Federal Trade Commission

 

♦ Wrentham Cooperative Bank does not use automated calling or email to solicit personal or account information.  If you are contacted by someone claiming to be from the bank, please don't respond.  Contact us directly, using one of the methods on our website, and our customer service representatives will assist you.  If you think you may have disclosed information to an unauthorized party, contact us right away. 

 

♦ This multimedia presentation has been produced by the Federal Deposit Insurance Corporation to help consumers protect themselves from identity theft:  Don't Be an Online Victim: How to Guard Against Internet Thieves and Electronic Scams

♦ Buying or selling something online?  Did you get an email or phone call about winning a prize or a lottery?  Have you been offered an employment opportunity that involves transferring money into or out of your account?  Before you get involved in a transaction with someone you don't know, check this FBI Fraud Alert.  If you can answer 'yes' to any of the questions on it, you could be about to get scammed.

♦ Protecting our elderly customers against scams and other forms of financial exploitation is extremely important to us.  Together, the  CFPB and FDIC  have created the Money Smart for Older Adults guide to help educate family members, caregivers, and elders themselves against becoming victims.

♦ The Federal Trade Commission is the nation's consumer protection agency.  Get Scam Alerts, stop unwanted calls, learn about ways to protect yourself from identity theft and more at https://www.consumer.ftc.gov/

If you think you have been a victim of identity theft or any form of financial scam, we want to help.  Please contact us right away at (508)384-6101 or customer.service@wrenthamcoop.com.  Remember not to include any account numbers or confidential information in your email.