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ON-LINE BANKING AGREEMENT

Wrentham Cooperative Bank
P.O. Box 250
102 South Street
Wrentham, MA 02093


This On-Line Banking Agreement ("Agreement") is between the Wrentham Cooperative Bank (hereinafter referred to as "we, us, our or Bank") and each person who has enrolled in our Online Banking Service and any person authorized by an enrolled person to use the Online Banking Service (hereinafter referred to as "you or yours"). The parties to this Agreement hereby agree as follows:

I. Definitions.

Account means a checking, savings, NOW, money market, certificate of deposit account or loan account that you have with us for personal, family or household use and which you elect to have subject to the provisions of this Agreement.

Account Access means your ability to access account and transaction information on Accounts and transfer funds to or from such Accounts through the Internet.

Account Agreement means the aggregate agreement between you and us that governs the use of your Account, including the Deposit Account Agreement, the Funds Availability Agreement and Disclosure, the Electronic Fund Transfer Agreement and Disclosure, Residential Equity Line of Credit Agreement Note and Disclosure Statement, Reserve Credit Account Agreement and our applicable

Business Day means Monday through Friday, except for Federal or Massachusetts holidays.

Electronic means electrical, digital, magnetic, wireless, optical or electromagnetic technology, or any other technology that entails similar capabilities.

Online Banking Service means Wrentham Online Account Access.

Password means the confidential identification number or other code assigned to you by us or selected by you for identification purposes in connection with the use of our Online Banking Services.

Access ID means the number, word, or code assigned to you by us, or selected by you for identification purposes in connection with the use of our Online Banking Services.

Transfer means any electronic banking transaction, including a deposit, withdrawal,
advance or payment made electronically pursuant to this Agreement.

II. Setup, Enrollment and Use of Online Banking Services.

Eligibility  In order to activate your Online Banking Services, you must maintain at least one Account with us. Your Access ID and Password will be assigned to you by us. You may change your Access ID and Password in the Wrentham Online Account Access Services. You should keep your Access ID and Password in a secure location and do not disclose it to anyone unless you want that person to be able to access your Online Banking Services. Any person having access to Your Access ID and Password will be able to access the Online Banking Services and perform all transactions, including reviewing Account information and making transfers to other Accounts. To apply for our Online Banking Services program, you must complete the Application Form and deliver it to us as directed in the Application Form.
 
Joint Accounts  In the event that your Account(s) is held jointly with another person or persons, each joint holder of said Account shall be able to exercise any and all rights hereunder individually and shall be jointly and severally liable for the obligations incurred under this Agreement and will be bound by this Agreement. Without limiting the foregoing, each person named on the Account may utilize any service under this Agreement, may close the Account, may terminate the services authorized by this Agreement, may authorize others to use any service for his or her behalf, and may agree to amend this Agreement and, in any such event, such action shall be binding upon each other person who is bound by this Agreement.
 
Access  Online Banking Services are generally accessible 24 hours a day, 7 days a week, except that Online Banking Services may be inaccessible for a reasonable period on a daily basis for system maintenance or when necessary for system repair. We may modify, suspend, or terminate access to the Online Banking Services at any time and for any reason without notice.
 
Accessing Your Accounts  You can access all of your Accounts associated with your Access ID through your Online Banking Services. We will provide you with instructions on how to set up the Online Banking Services, which are incorporated herein by reference and constitute part of this Agreement.
 
Equipment and Software Requirements  To use the Online Banking Services, you need a computer with a modem and a web browser (such as Netscape Navigator® 4.72 or higher, Microsoft Internet Explorer® 5.0 or higher). You are responsible for the setup and maintenance of your home computer and modem.
III. Online Banking Services.

Products and Services Offered

Account Access You can use the Online Banking Services to access your Account(s). Our Online Banking Services allow you to:

View account balances
Review recent transactions
Transfer money between your Accounts
Place a stop payment
Advance funds from your Home Equity Line of Credit
Make payments on all your Wrentham Co-operative Bank loans
Reorder Checks

These activities are limited to the extent noted below and in the agreements governing your various accounts. You should refer to these agreements for restrictions and service charges.
 
Additional Information about the Online Banking Services

Account Access  To use the Online Banking Services, you must first fill out and sign an application. The application can be returned to us in person, by mail or by fax.
 
Processing Fund Transfers and Bill Payments  We can process an Online Banking Initiated Transaction Fund Transfer on the Business Day we receive your instructions as long as we receive your instructions before 3:00 p.m. If you schedule a fund transfer for a future date, we process the transaction after the close of business on that date, if that day is a Business Day. If we receive your instructions after the time designated above on a Business Day, or if the date you request for a future transfer of payment is not a Business Day, we process the transaction on our next Business Day.

When you schedule a funds transfer using the Online Banking Services, you authorize us to withdraw the necessary funds from your Account. We will deduct the amount of your funds transfer from your Account on the date we process your transaction (Process Date).

We give transactions made through Online Banking Services a confirmation number. This number appears on your monthly statement.

We process fund transfer instructions only when there are sufficient funds available in your Account or, in the case of Home Equity Loan Advances sufficient available credit on your loan. Any such advance against your available credit must be for $500.00 or more. If sufficient funds or sufficient available credit is not available on the date (Process date) a transfer is scheduled to be made, we cancel the transaction. We will NOT send you a written or electronic notice of cancelled transactions.
 
Right to Cancel Fund Transfers and the Procedure for Doing So  You can stop any pending fund transfer from your Account(s). Here’s how:

You can cancel future fund transfer by deleting or editing a schedule transfer in Wrentham Online Account Access. You may also call us at 508-384-6101 and we will assist you in canceling a pending transfer.

If you order us to stop one of these payments or transfers 3 business days or more before the payment or transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
 
Documentation of Transfers

Preauthorized Credits  If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money. You can call us at 508-384-6101 to find out whether or not the deposit has been made.
 
Periodic Statements  You will get a monthly account statement (unless there are no transfers in a particular month in which case you will get a statement at least quarterly).
 
Passbook Account Where the Only Possible Electronic Fund Transfers are Preauthorized Credits  If you bring your passbook to us, we will record any electronic deposits that were made to your Account(s) since the last time you brought in your passbook.
 
Evidence of Transfers  If you direct us to make a transfer or a payment, you can print out a copy of your instructions to us using your computer and printer.
 
Documentation as Evidence   Any documentation provided to you, which indicates that an electronic fund transfer was made shall be admissible as evidence of such transfer and shall constitute prima facie proof that such transfer was made.
 
Inability to Stop Payment.

The initiation by you of certain electronic fund transfers from your Account(s) will, except as otherwise provided in this Agreement, effectively terminate your ability to stop payment of the transfer. UNLESS OTHERWISE PROVIDED IN THIS AGREEMENT, YOU (THE CONSUMER) MAY NOT STOP PAYMENT OF ELECTRONIC FUND TRANSFERS, THEREFORE, YOU SHOULD NOT EMPLOY ELECTRONIC ACCESS FOR PURCHASES OR SERVICES UNLESS YOU ARE SATISFIED THAT YOU WILL NOT NEED TO STOP PAYMENT.
IV. Fees.

There is no fee for establishing Wrentham Online Account Access Services. For other fees and charges that can be assessed against your Account(s) in connection with your Online Banking Services, please see our Schedule of Fees and Charges.

V. Parties’ Responsibilities.

Your Responsibilities 

Authorized Use of Services by Other Persons.

You are responsible for keeping Access ID and Password and account data confidential. We are entitled to act on transaction instructions received using your Access ID and Password, and you agree that the use of your Access ID and Password will have the same effect as your signature authorizing the transaction(s). If you authorize other persons to use your Access ID and Password in any manner, your authorization will be considered unlimited in amount and manner until you have notified us in writing or by telephone to our customer service area that you have revoked the authorization, and you are responsible for any transactions made by such persons until you notify us that transfers by that person are no longer authorized and we have a reasonable opportunity to act upon your notice.
 
Contact us in Event of Unauthorized Transfer.

If you believe your Access ID and/or Password has been lost or stolen or that someone has transferred or may transfer money from your Account(s) without your permission, call us at 508-384-6101 or write us at the address set forth at the beginning of this Agreement, or send us an e-mail addressed to: customer.service@wrenthamcoop.com.

Tell us AT ONCE if you believe your Access ID or Password has been lost or stolen or that someone has transferred or may transfer money from your Account(s) without your permission. Telephoning us is the best way of keeping your possible losses down. If you do not notify us promptly, it is possible that you could lose all the money in your Account(s) (plus your maximum overdraft line of credit). If you tell us within two (2) Business Days, you can lose no more than $50 if someone used your Access ID without your permission.
 
In Case of Errors or Questions about your Electronic Transfers.

Telephone us at 508-384-6101 during our business hours or write to us at the address shown at the beginning of this Agreement as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
 Tell us your name and account number, if any.
Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will recredit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.
 
The Bank’s Responsibilities

Our Responsibility for Processing Transactions  If we do not complete a transfer to or from your Account(s) or cancel a transfer as properly requested on time or in the correct amount according to our agreement with you, we are liable for your losses or damages.
 
Limitations on our Responsibility for Processing Transactions  There are some exceptions to our liability for processing transactions on your Account(s). We will not be liable, for example:
 If through no fault of ours, you do not have enough money in your Account to make the transfer;
If the transfer would go over the credit limit on your overdraft line;
If the funds in your Account were attached or the transfer cannot be made because of legal restrictions affecting your Account;
If the systems were not working properly and you knew about the breakdown when you started the transfer;
If circumstances beyond our control such as interruption of telephone service or telecommunication facilities, or natural disasters such as a fire or flood prevent the transfer, despite reasonable precautions that we have taken;
If you have not provided us with complete and correct payment information, including without limitation the name, address, account number and payment amount for the Payee on a bill payment;
If you have not properly followed the instructions for using our Online Banking Services;
If your operating system or software was not properly installed or functioning properly; or
If another exception stated in our agreement with you applies.  Our sole responsibility for an error in connection with a transfer will be to correct the error, but in no case will we be liable for any indirect, special, incidental or consequential damages. If Massachusetts law does not allow the exclusion or limitation of liability for indirect, special, incidental or consequential damages, our liability is limited to the extent permitted by such law.
 
Things for which We Will not be Responsible and Further Limitations on our Liability We will not be responsible for the following matters, or for errors or failures of our Online Banking Service as a result of:
 Access  We will not be liable under this Agreement for failure to provide access or for interruptions in access to our Online Banking Service due to a system failure or due to other unforeseen acts or circumstances.
Your Computer Equipment and your Software  We will not be responsible for any errors or failures from any malfunction of your computer or any computer virus or other problems related to your computer equipment used with our Online Banking Services. We are not responsible for any error, damages or other loss you may suffer due to malfunction or misapplication of any system you use, including your browser, your Internet Service Provider, your personal financial management or other software, or any equipment you may use (including your telecommunications facilities, computer hardware and modem) to access or communicate with the Online Banking Service.
Warranty and Software Limitations. Warranties of Fitness and Merchantability. NEITHER WE NOR ANY SOFTWARE SUPPLIER NOR ANY INFORMATION PROVIDERS MAKE ANY WARRANTY, EXPRESSED OR IMPLIED, TO YOU CONCERNING THE SOFTWARE, EQUIPMENT, BROWSER OR OTHER SERVICES INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, UNLESS DISCLAIMING SUCH WARRANTY IS PROHIBITED BY APPLICABLE LAW.
VI. Consumer Privacy and Confidentiality.

The importance of maintaining the confidentiality and privacy of the information provided by our customers is one of our highest priorities. An explanation of our privacy policy has been delivered to you separately or is available for your review on our web site at www.wrenthamcoop.com. Please review it carefully.

We recognize the importance of protecting the confidentiality of our customers’ personal information. Personal information includes all of the personally identifying information that you provide to us in connection with your Account(s) and your use of the Online Banking Service. We do not disclose any non-public, personal information about you, except as permitted by law.

VII. Termination.

Your Online Banking Services shall remain in effect until terminated by either you or us. You may terminate your Online Banking Services at any time by notifying us of your intent to terminate in writing, via e-mail to customer.service@wrenthamcoop.com, calling us at 508-384-6101 or writing to us at the address set forth at the beginning of this Agreement. Any such termination shall apply only to your Online Banking Services and shall not terminate your other relationships with us.

We may terminate your participation in the Online Banking Services program for any reason, at any time. We will notify you in advance of any such termination, but such termination shall be effective regardless of whether you receive such notification.

The termination of your Online Banking Services will automatically terminate any payments or transfers which have not been made prior to the effective date of such termination.

VIII. Changes in Terms and Other Amendments.

We may amend this Agreement. We may add, delete, or amend terms, conditions or other provisions, fees, charges or other terms described in this Agreement. We will send you notice of any such change or amendment to you by U.S. mail at your last known address or by e-mailing you at your current e-mail address in the manner required by applicable law. Any changes to this Agreement will be posted on our web site.

We shall set the effective date of any such change or amendment in accordance with applicable law and will specify the effective date in the notice we give to you. You are bound by any such change if you use the Online Banking Service after the effective date of the change unless you notify us in writing within 10 days that you reject the changes and terminate your Online Banking Services.

IX. Dispute Resolution.

ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE ACCOUNT(S) COVERED BY THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, A CLAIM BASED ON OR ARISING FROM AN ALLEGED TORT, SHALL AT YOUR OR OUR REQUEST, BE DETERMINED BY ARBITRATION UNDER THE AUSPICES AND RULES OF THE AMERICAN ARBITRATION ASSOCIATION AND IN ACCORDANCE WITH THE FEDERAL ARBITRATION ACT AND ANY APPLICABLE STATE ARBITRATION ACT. JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. ALL STATUTES OF LIMITATION, WHICH WOULD OTHERWISE BE APPLICABLE, SHALL APPLY TO ANY ARBITRATION PROCEEDING. ARBITRATION HEARINGS WILL BE HELD IN THE COMMONWEALTH OF MASSACHUSETTS OR WHERE OTHERWISE MUTUALLY AGREED UPON BY YOU AND US. A SINGLE ARBITRATOR WILL BE APPOINTED AND SUCH ARBITRATOR SHALL HAVE EXPERIENCE AND KNOWLEDGE IN BANKING TRANSACTIONS. THE ARBITRATOR MAY AWARD THE FILING AND ARBITRATION FEES TO THE PREVAILING PARTY. THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION WHICH MAY SUBSTANTIALLY LIMIT YOUR LEGAL RIGHTS.

X. Miscellaneous Provisions.

Electronic Notice  We may send notices to you by electronic mail (e-mail), if you consent. You may use electronic mail to contact us about inquiries, maintenance and/or some problem resolution issues. E-mail may not be a secure method of communication. Thus we recommend you do not send confidential personal or financial information by e-mail. There may be times when you need to speak with someone immediately (especially to report a lost or stolen Access ID and/or Password, or to stop a payment). In these cases, do not use e-mail. Instead call us at 508-384-6101.
 
Hours of Operation  Our representatives are available to assist you Monday through Friday from 8:30 am- 4:30 pm (EST) and Saturdays from 9:00 am to 12:00 pm (EST). You may reach them by calling 508-384-6101.
 
Geographic Restrictions  The Online Banking Services described in this Agreement and any application for consumer credit, deposit services, and brokerage services at our web site are solely offered to citizens and residents of the United States of America residing in the United States of America. Citizens and residents may not be able to access the Online Banking Services outside of the United States of America.
 
Governing Law  This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions. Your existing Account(s) relationships shall continue to be governed by and construed in accordance with the laws as disclosed in each Account agreements.
 
Scope of Agreement  This Agreement represents our complete agreement with you relating to our provision of the Online Banking Services. No other statement, oral or written, including language contained in our web site, unless otherwise noted, is part of this Agreement.

I ACCEPT

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